DOTÉA SKIN – Return & Refund Policy

Last updated: 10 October 2026

At DOTÉA SKIN, we want you to feel confident shopping with us. We take pride in our skincare products and aim to provide a straightforward, fair and transparent returns process.

1. Returns and cancellations

For eligible online purchases, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise this right, please email orders@doteaskin.com within 14 days of receiving your order, clearly stating that you wish to cancel.

You then have a further 14 days to return the goods to us.

To qualify for a cancellation return, products must not fall within an applicable legal exception, including the hygiene exception explained below.

We recommend returning products in their original packaging, wherever possible.

2. Skincare products and hygiene

DOTÉA SKIN specialises in hydrocolloid skincare patches.

For health and hygiene reasons, certain sealed products may be unsuitable for return once their protective hygiene seal has been broken.

Where a product has been supplied sealed, is unsuitable for return for health protection or hygiene reasons, and has been unsealed after delivery, the statutory cancellation right may not apply.

This exception does not affect your rights if a product is faulty, damaged, misdescribed or otherwise fails to meet your statutory consumer rights.

3. How to request a return

To request a return, please contact:

Email: orders@doteaskin.com

Please include:

• Your full name

• Your order number

• The product you wish to return

• Whether you are cancelling your order or reporting a problem

We will provide return instructions and the appropriate return address.

Please do not send products back without first contacting us, so we can help process your return efficiently.

4. Return postage

For returns made under the statutory right to cancel, customers are responsible for the direct cost of returning products, unless we have agreed otherwise.

Where products are faulty, damaged, incorrectly supplied or not as described, we will cover reasonable return postage costs where required by law.

We recommend obtaining proof of postage when returning an item.

5. Damaged, faulty or incorrect products

Please inspect your order when it arrives.

If your product arrives damaged, is faulty, or you receive the wrong item, contact orders@doteaskin.com as soon as reasonably possible.

Please provide your order number and photographs where available.

We will assess the issue and arrange an appropriate remedy in accordance with your statutory consumer rights, which may include a refund or replacement.

Your statutory rights are not limited by our voluntary returns arrangements or hygiene restrictions.

6. Refunds

Once we receive and inspect an eligible return, we will process your refund in accordance with applicable consumer law.

For a valid cancellation, refunds will be issued within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier.

If you cancel before the goods have been dispatched, we will refund you within 14 days of being informed of your cancellation.

Refunds will be made to your original payment method unless otherwise agreed.

Where required by law, we will also refund the original standard delivery charge. Additional charges for premium or express delivery options are not refundable beyond the standard delivery amount.

Your bank or payment provider may take additional time to display the refund.

7. Exchanges

We do not currently offer direct exchanges for changes of mind.

If you wish to purchase a different product, please arrange an eligible return and place a new order.

This does not affect your statutory rights to a replacement or other remedy where goods are faulty or not as described.

8. Promotional and discounted products

Products purchased during promotions or sales are subject to the same statutory consumer rights as full-price products.

Any additional promotional return conditions will be clearly communicated where applicable and will not override your legal rights.

9. International orders

This policy primarily addresses purchases made by UK customers.

Customers outside the United Kingdom may have additional mandatory consumer rights under the laws applicable to their purchase. Nothing in this policy limits those rights.

10. Contact us

For questions about returns, refunds or your order, please contact:

DOTÉA SKIN

Email: orders@doteaskin.com

Website: www.doteaskin.com

We aim to respond to customer enquiries promptly and resolve any concerns fairly.

Your statutory rights

Nothing in this policy excludes or restricts your rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or other applicable consumer protection legislation.