Shipping policy

DOTÉA SKIN – Shipping & Delivery Policy

Last updated: 10 October 2026

At DOTÉA SKIN, we aim to make your shopping experience simple, reliable and convenient, from placing your order through to delivery.

Order Processing

Orders are normally processed within 1–2 working days, excluding weekends and UK bank holidays.

During particularly busy periods, promotional events or public holidays, processing may take slightly longer.

Once your order has been dispatched, you will receive confirmation and tracking information where available.

UK Delivery

We currently offer delivery within the United Kingdom using Royal Mail.

Estimated delivery times:

Order processing: 1–2 working days
Standard UK delivery: approximately 2–4 working days after dispatch

Delivery estimates are not guaranteed. Actual delivery times may vary depending on Royal Mail services, location and circumstances outside our control.

Your statutory rights regarding delivery remain unaffected.

Shipping Costs

Shipping charges are calculated and displayed at checkout before payment.

Any promotional delivery offers will be clearly advertised where applicable.

Delivery Delays

Although we aim to dispatch orders promptly, occasional delays may occur due to postal disruption, severe weather or other unforeseen circumstances.

If your order has not arrived within the expected timeframe, please contact us so we can investigate.

Unless otherwise agreed, orders will be delivered within 30 days of purchase, in accordance with applicable UK consumer law.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

If you notice an error in your delivery address, please contact us as soon as possible at orders@doteaskin.com.

We will try to amend your details before dispatch, although changes cannot always be guaranteed.

Lost or Damaged Parcels

If your order arrives damaged or does not arrive, please contact us at orders@doteaskin.com with your order number.

We will investigate with the delivery provider and arrange an appropriate resolution.

Where we arrange delivery, responsibility for the goods generally remains with us until they are delivered into your physical possession or that of a person you have nominated, subject to applicable law.